SCRM-Link software to ERP/CRM systems.

The link between a customer database and enterprise communication systems enables a fast and efficient service that is manifested in shortening customer waiting times for service. The SCRM software developed by Eurocom connects enterprise ERP / CRM systems and enables dialing and bouncing screens with customer data calling the organization. SCRM was developed for Panasonic centrality, with special attention to customer needs in Israel and special care for ease and convenience of use and operation. The software allows dialing directly from the CRM page with just a click of a mouse. In addition, the software enables "screen bounce" when an incoming call and view the relevant page from the CRM software, according to the caller's telephone number (CID).

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